Refund and Returns Policy

Western Australia Customers

We are happy to receive returns as long as the item is unopened, unused and returned within 30 days. Please contact us (info@mrk-equine.com) to start the returns process.

Customers in other states (NSW, QLD, VIC, NT, SA and Tas)

Unfortunately, MRK Equine cannot accept returns. Honey cannot be returned or imported into Western Australia due to strict biosecurity regulations set by the Department of Primary Industries and Regional Development (DPIRD) to protect the state's unique environment and agricultural industries. 

Damages and issues

Please inspect your order upon reception and contact us (info@mrk-equine.com) immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right.